Customs Brokerage Team Lead

Job Title: Customs Brokerage Team Lead

Job Location: Chicago, Illinois

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for a CUSTOMS BROKERAGE TEAM LEAD to own and manage customer accounts’ daily operations.  This position will be based at our Chicago, IL location. 

Overall Role Purpose



* Leads a team of Customs Operations Specialists performing the customs entries.


* Drives and monitors performance of the Customs Operations Specialists.


* Ensures Customs clearance is completed in a timely and efficient manner.


* Ensures adherence to internal compliance standards and guidelines.


* Steers and monitors best-shored process elements.


* Interacts with Customer Service, Product, and Global Service Centers, if required.

Key activities



* Directs and coordinates a team of Customs Specialists in daily operations activities.


* Ensures all Customs entries are completed in a timely and efficient manner.


* Supports in KPI achievements by conducting performance reviews and evaluating Customs Specialist team members.


* Manages team productivity and develops initiatives for efficiency improvements.


* Ensures operational adherence to defined processing standards.


* Oversees operational account management and ensures delivery against agreed scope.


* Handles escalations (e.g.

dispute with internal/ external customers).


* Manages operational adherence to compliance standards.


* Identifies training needs and opportunities to develop a highly skilled customs ops team.


* Steers and monitors best-shored process elements.


* Interacts with Customer Service, Product, and Global Service Centers, if required.

Skills / Qualifications



* Extensive knowledge of customs requirements and operational processing of customs activities.


* 4 years of experience in customs brokerage


* 2 years of leadership experience preferred


* Long-term experience and proven track record in the customs segment.


* Fit for people management role.


* Brokerage license (preferred).


* Proficient decision making skills.


* High degree of written, verbal, and organizational skills.


* Diligent attention to details.

Pay Range $ 21,21 - $ 33,61 + (Based on Experience)

Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.


* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares a...