Global CIS Project Manager (m/f/d)

DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

Our corporate culture is about personal commitment – to our business, to each other, and to our global communities.

DHL is dedicated to being a great place to work. Start YOUR career with DHL today…

Job Purpose 
CIS (Certified International Specialist) is DHL Express’ global cultural change program, offering 150+ learning and development modules for 110k+ employees across all roles and functions.

The program reinforces our company culture and ensures our employees are equipped with the required skills and knowledge to deliver great service quality to our customers. 

The role of Global CIS Project Manager is a part of the Global CIS Program Office and is responsible for the management of Global CIS digital solutions for DHL Express.

This role focuses on developing and maintaining a comprehensive digital products roadmap, ensuring alignment with business priorities, and fostering continuous improvement.

By leading agile product teams and collaborating with cross-functional experts, the position aims to enhance digital adoption, optimize user experience, and integrate emerging technologies, including AI, to deliver impactful digital solutions that support the organization's objectives and the CIS Paperless 2030 strategy. 
 

How will you contribute to the success of DHL?

Global CIS Digital Products Owner 
• Acting as Product Owner and Manager of all Global CIS digital solutions (portals, applications, learning platforms) used across DHL Express.
• Developing, owning, and maintaining the CIS Digital Products roadmap in line with strategic priorities.
• Leading continuous improvement, change management, and lifecycle support for critical CIS digital assets to ensure maximum business impact and user engagement.
• Driving digital adoption and learning transformation, collaborating closely with subject matter experts, functional leaders, and regional CIS teams.
• Managing agile product teams (internal and external IT vendors) to develop and scale digital learning and management solutions, ensuring security, performance, and user-centric design.
• Ensuring alignment with BUIT, Procurement, Compliance, and Governance to maintain process integrity and support the scalable deployment of digital products.
• Steering digital device stock takes and aligning country-level hardware requirements with the CIS Paperless 2030 strategy to close operational gaps.

AI and Emerging Technologies 
• Leading the strategic integration of AI technologies into CIS digital products and platforms (e.g., generative A...