Repairs and Maintenance Scheduling and Planning Manager

Customer Service and Planning Manager

Hybrid role working from our offices in Welwyn Garden City minimum 2 days per week

Permanent, full time (37.5 hpw)

Circa £45,000 per annum based on skills and experience, great benefits including Health Cash Plan

We can't sponsor you

Home, a place where you belong

Join us at this exciting time of operational growth as we expand our in-house Home Group Repairs and Maintenance Service.

Our team are part of the Midlands and Central area here at Home Group.

We look after customers across an area that stretches from Hertfordshire and Essex to Northamptonshire and up to Peterborough.

As our Repairs and Maintenance Scheduling and Planning Manager, you’ll lead our regional planning, scheduling and administrative support teams.

You’ll drive service excellence and supercharge performance to provide reliable and consistent services for our customers, delivering on our customer promise. 

Its important that you spend time with your peers in Durham for training purposes at the beginning.

Your travel expenses and accommodation will obviously be covered during this time! 

Typical day as Customer Service and Planning Manager


* Using technology, processes and collaborative ways of working to maximise output and realise efficiencies.  You’ll forecast demand and plan resources effectively using dynamic resource scheduling (DRS). 


* Driving repairs and maintenance performance by ensuring we have the right resources at the right time, effectively managing internal trades, contractors and suppliers and achieving positive customer satisfaction scores.    


* Working intuitively collaboratively with our Customer Service Centre to ensure we are maximising customer service and joined up ways of working across our services.


* Leading our customer service and planning teams to identify opportunities for continuous improvement, driving efficiencies and improvements for both our trade teams and customers, achieving key performance indicators. 


* Ongoing training and coaching for trade colleagues in using the handheld mobile system to ensure that they work correctly and efficiently and effectively.


* Leadership and people management of wider team of circa 15 including Senior Schedulers, Schedulers and administrators

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work in the UK Employer! 

You have


* Experience of workforce management and using workforce planning systems (such as Dynamic Resource Scheduling) to forecast demand and plan resources, delivering services at the right time and cost.


* Knowledge of trade activities and sequencing across responsive and voids, planned and cyclical work programmes. 


* An experienced people manager with the ability to lead high performing teams in a customer service environment, making it a great place to work.


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