Account Manager

Account Manager

JOB FUNCTION / PURPOSE

The Account Manager is responsible for client relations, account management, and marketing aspects of operating multiple projects within an assigned area.

RESPONSIBILITIES

• Manages customer contracts.

Verifies that all aspects of contracts are billed accurately.

• Collaborates with operations and maintenance managers to ensure understanding of contract terms and scope.

• Develops and updates reference guides for maintenance and operations personnel.

• Manages sales and revenue generation within assigned districts; reviews and monitors financial performance.

• Ensures that all customer inquiries and disputes are resolved promptly and satisfactorily.

• Manages rate orders, verifies correct application, and ensures clients understand billing processes.

• Handles client relations, marketing, and entertainment.

Documents account management plans for each district.

• Oversees account management including approval of all invoices and expenses.

• Attends board meetings and prepares reports.

Submits updates to Branch Manager, Director of Customer Relations, and Regional Manager at least two days prior to meetings.

• Ensures compliance with SOPs, DOT, OSHA, and other regulatory requirements.

Assists with facility inspections.

• Performs other duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS

Education/Experience:

Bachelor's degree and 5+ years of experience in the operation of a water or wastewater treatment facility, or an equivalent combination of education and experience.

Licenses/Certifications:

Valid Driver's License.

Ability to obtain appropriate water or wastewater certification based on facility managed .

Technical:

Knowledge of water/wastewater facilities .

Working knowledge of OSHA requirements, DOT regulations, and Utility SOPs.

Advanced proficiency with Microsoft Office applications and internet tools.

Ability to interpret analytical results.

Communication:

Communicates clearly and professionally.

Contributes to a positive internal and external customer experience.

Maintains composure in challenging situations.

Collaborates effectively.

Asks for constructive feedback.

Promotes a culture of diversity, respect, and accountability.

Engages in productive discussions to challenge others.

Problem Solving & Quality:

Pays attention to detail.

Identifies and resolves complex issues.

Thinks strategically and considers the bigger picture.

Develops innovative and creative solutions.

Managing for Results:

Follows all company policies and SOPs.

Delegates, prioritizes, and manages work of others.

Balances competing priorities, scheduling issues, and deadlines.

Delivers effective feedback.

Manages cost, quality, and customer experience.

Leadership & Initiative:

Motivates and empowers others.

Acts in accordance with company vision, mission, and values.

Takes accountability for performance.

Willing to take on additional assignments.

Seeks leadership and development o...