Technology Support Lead

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead at JPMorgan Chase within Corporate - Data Center Services, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.

Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities


* Leads teams of technologists that provide end-to-end infrastructure service delivery for the successful business operations of the firm


* Executes policies and procedures that ensure operational stability and availability.


* Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools


* Escalates communicate issues and solutions to the business and technology stakeholders, actively participating in incident resolution, driving service restoration.


* Leads incident, problem, and change management in support of full stack technology systems or infrastructure.


* Understands network concepts (switching, routing, perimeter security), with a working knowledge of physical IT infrastructure (compute, network, storage)


* Has exceptional coaching abilities that foster top talent and promote a culture of excellence.


* Communicates and drives the strategic direction of the firm, delivering technology solutions that meet internal and external needs.


* Prioritizes customer experience, reviewing feedback, hosting customer forums and focus groups to proactively address the needs of the customer.


* Drives performance and develops teams: recruit diverse talent, run disciplined performance reviews, and regularly collaborate and check-in on priorities, to help elicit key results


* Has strong analytical, organization, and decision-making skills

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Experience managing infrastructure in a large-scale technology environment both on premises and public cloud


* Proficient in observability and monitoring tools and techniques


* Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* Advanced knowledge of architecture, design, and business processes.


* Strong background or understanding of Data Center technologies and associated environmental tooling and monitoring.


* Effectively collaborate with peer group to identify and highlight best practices in support through continuous assessment, and elevating process and product recommendations to senior managers.


* Experience staffing and recruitment l...