Patient Service Representative

Are you passionate about helping others and delivering exceptional service? Join us as a Patient Services Representative and play a vital role in ensuring patients receive the care and support they need.

This role bridges patients, families, medical personnel, insurance providers, and administrative staff, helping create a smooth healthcare experience with empathy and professionalism.

What You’ll Do


* Answer patient inquiries with empathy and professionalism, addressing concerns and providing accurate information.


* Assist with billing, collections, and insurance-related queries.


* Coordinate with third parties, such as insurance providers, to resolve account questions.


* Conduct proactive outreach and follow-ups with patients.


* Cross-train and collaborate with your team to ensure smooth operations and effective backup coverage.


* Uphold confidentiality and ensure HIPAA compliance at all times.


* Maintain reliability through punctuality, strong attendance, and teamwork.

What We’re Looking For


* Experience in healthcare or customer service is a plus.


* Strong communication and interpersonal skills.


* Knowledge of billing, insurance processes, or HIPAA regulations is an advantage.


* Highly organized, detail-oriented, and able to thrive in a fast-paced environment.

Why Join Us?


* Supportive and collaborative team environment.


* Opportunity to make a real impact on patients’ healthcare journeys.


* Career growth and development in the healthcare industry.