Sr. NOC Manager

At Schurz Broadband Group, we have the job for you! We have an immediate opening for a Senior Manager - NOC.

This position will contribute to the development and execution of the NOC vision and strategy in partnership with the VP of Service Assurance.

They will oversee multi-shift teams and be directly accountable for NOC operations, including procedure development, tool optimization, team growth, and fostering a service-driven culture.

Title: Senior Manager - NOC

Location: Remote/Hybrid (Office located in Hagerstown, MD)

Rate: $110,000-$140,000 annually

Full-Time/Part Time: Full-Time

Reporting to: VP of Service Assurance

Description

This leadership role demands a strategic blend of technical expertise, operational excellence, and team-building capabilities to deliver high-performing Network Operations Center (NOC) services.

This NOC supports six distinct properties across the United States, requiring a scalable, responsive, and service-driven approach.

The Senior Manager will contribute to the development and execution of the NOC vision and strategy in partnership with the VP of Service Assurance.

They will oversee multi-shift teams and be directly accountable for NOC operations, including procedure development, tool optimization, team growth, and fostering a service-driven culture.

Flexibility in scheduling and availability outside standard business hours are essential.

Success in this role requires strong cross-functional collaboration and exceptional communication skills.

Primary Responsibilities Include:


* Lead the Schurz Broadband Group NOC, including implementation of all operational processes ensuring 24/7 operations through comprehensive shift scheduling, staffing plans, and adherence to the Business Continuity Plan.


* Oversee real-time monitoring of network health across access equipment, core network, optical transport, and enterprise/wholesale customers.


* Partner with VP Service Assurance to shape and execute the NOC strategy, ensuring alignment with organizational goals and the integration of industry best practices.


* Establish clear incident response procedures and drive continuous improvement focusing on Mean Time to Detect (MTTD) and Mean Time to Repair (MTTR).


* Govern Network Change Management across the organization, define and enforcing effective change management policies as well as serving as the Change Approval Board (CAB) coordinator and chair.


* Maintain a centralized knowledge base covering troubleshooting steps, general processes, escalation procedures and system configurations.


* Ensure compliance with internal standards, SLA requirements, and regulatory obligations.


* Serve as the primary escalation point for urgent and high-impact network incidents.


* Communicate clearly and confidently with executive leadership, customers, and partner teams during outages and service disruptions.


* Coordinate communication to customers and all other stakeholders as requ...