Customer Engagement Lead – Service

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Customer Management

Job Sub Function:
Non-Technical Customer Service

Job Category:
Professional

All Job Posting Locations:
New Brunswick, New Jersey, United States of America, Remote (US), Santa Clara, California, United States of America, Tampa, Florida, United States of America

Job Description:

J&J MedTech is recruiting for an Installation Concierge for Service (Customer Engagement Lead – Service), preferably located in the Eastern/Central time zone for remote work and travel as required.

Location:

This is a field-based/remote role available in all states within United States.

While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application.

We invite candidates from any location to apply.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

The Installation Concierge (IC) is responsible for leading and organizing support of all known serviceable Robotic & Digital Solutions events with customers.

As an Installation Concierge, where you'll be the first point of contact for customers during the setup of our innovative robotic systems.

Your role is to ensure seamless installation experiences, provide exceptional customer support, and promote a cohesive understanding of our advanced technology.

As the liaison between hospital stakeholders and internal groups on behalf of Service, the IC will ensure requirements are communicated and met effectively prior to engineer dispatch for scheduled service events.

Understanding external customers needs and requirements will be critical to influencing and shaping internal go-to-market capabilities.

This person is passionate about the customer experience and makes decisions with that as a priority.

Key Responsibilities:



* Demonstrating outstanding customer engagement and maintaining knowledge of applicable J&J MedTech products and services within Ottava Service Solutions.


* Act as the primary on-site liaison during robotic system installations


* Coordinate with clients, engineers, and technical teams to facilitate smooth setup.


* Provide hands-on assistance with installation procedures and troubleshooting.


* Educ...