Client Onboarding & Service Capacity Planning Analyst - Senior Associate

Join the Commercial & Investment Banking Finance & Business Management Capacity Planning team as a professional supporting the Client Onboarding & Service organization.

If you enjoy working with numbers, big data, possess excellent presentation skills, have sound statistical knowledge, and great stakeholder management, this role is for you! This high-visibility role involves direct interaction and partnership with various senior managers within the bank.

As a Capacity Planning Analyst within the Commercial & Investment Bank, you will advance the business analysis and reporting agenda, manage the monthly Performance Review process, and partner with other Business & Analytics teams to create dashboards and reporting for capacity modeling.

Your role involves analyzing FTE Saves, identifying opportunities for advanced analyses, and building trusted relationships with stakeholders.

Job Responsibilities:


* Advance the business analysis and reporting agenda by providing efficiency recommendations based on forecasting and capacity planning insights.


* Use analytic tools to inform the business of risks and opportunities and prepare detailed business analysis to explain performance results.


* Develop cross-functional knowledge to understand performance and trends impacting decision-making on business strategies.


* Manage the monthly Performance Review process, producing the monthly performance deck and providing actionable recommendations.


* Partner with other Business & Analytics teams to create dashboards and reporting for capacity modeling.


* Analyze FTE Saves and benefits of business initiatives such as technology enhancements and productivity improvements.


* Identify opportunities and deploy advanced analyses at scale for CIB Client Onboarding & Service functions.


* Develop a deep understanding of systems and processes to extract insights from existing data and recommend enhancements.


* Build trusted relationships with stakeholders, cross-functional partners, and leadership.


* Create executive-level presentations using PowerPoint PitchPro+.


* Communicate effectively with business partners to drive project next steps.

Required Qualifications, Capabilities, and Skills:


* 2 years of experience in business analysis, reporting, Capacity Planning, and/or Workforce Management.


* Strong quantitative and problem-solving skills with the ability to multi-task in a fast-paced environment.


* Excellent interpersonal and communication skills.


* Highly motivated, proactive attitude, with a passion to learn and an inquisitive personality.


* Excellent problem-solving and critical thinking skills with the ability to interpret and present complex data.


* Bachelor's degree in a business discipline, quantitative, or related field (Data Analytics, Finance, Computer Science, etc.).

Preferred Qualifications, Skills, and Capabilities:


* 3 years of experience in using data technolog...