Process Improvement Manager - Operational Excellence

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components.

We drive operational excellence by optimizing processes and elevating customer experiences.

Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks.

Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Process Improvement Manager within our Operations Excellence team, you will be a key player in driving operational efficiency and change delivery.

Your role will involve leveraging your deep understanding of process improvement principles to identify trends, generate innovative solutions, and reduce risk.

You will use your advanced data analytics and storytelling skills to communicate complex ideas and influence decision-making.

Your ability to build and manage a diverse team will be crucial in coordinating work across different parts of the department.

With your proficiency in artificial intelligence foundations, you will guide the use of AI systems in process improvement initiatives.

Your role will have a wide-ranging impact on our operations, financial management, and service delivery, contributing to the overall success of our organization.

Job responsibilities



* Lead and deliver training programs and client solutions related to Operational Excellence, including lean management operating systems, human capital development, audit readiness, process modeling and Organizational Change Management (OCM).


* Lead the development and implementation of process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations and coaching to client teams as they implement recommendations.


* Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.


* Leverage proficiency in artificial intelligence foundations to guide the integration of AI systems in process improvement initiatives, ensuring they generate accurate and contextually appropriate outputs.


* Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.


* Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement.


* Lead one or more client projects, including managing multiple associates / analysts across several workstreams and developing team members both formally and informally, including serving as a mentor.


* Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions.

Required qualifications, capabilities, and skills



* Demonstrated ability i...