Public Relations & Communications Director

Connected Commerce connects Chase's more than 70 million digitally active customers with relevant merchant brands and experiences through Chase's lifestyle properties including travel, dining, shopping, offers, lending programs and consumer and small business payments offerings.

This role is about bringing to life the stories that better connect our products and services to the way consumers spend their money and tailor their personal interests, such as: Chase Travel Group, The Infatuation, The Shops at Chase, Zelle, Chase Pay in Four, Chase Offers, and more.

As the Public Relations & Communications Director within the Consumer & Community Banking Communications team you will report to the Head of Card & Connected Commerce Communications where you will lead a team of Connected Commerce external communicators and collaborate closely with the Card External Communications team and members of the Card & Connected Commerce Internal Communications team on 360-degree integrated marketing / communications campaigns.

You will lead with expertise in building compelling stories, bringing to life impactful communications/PR campaigns, and engaging with media and influential voices.

In addition you will l ead the team's approach, development and execution of breakthrough campaigns and tell compelling stories with a fresh, modern and human voice.

And have some fun along the way.

Job responsibilities:


* Develop, present and execute strategic and tactical communications/public relations campaigns that lead business outcomes


* Serve as strategic communications counsel to Connected Commerce CEO and business team leaders and managers


* Collaborate with internal and external Chase marketing support teams (social, brand/advertising, video, content), business leaders and support agencies to tell a holistic story


* Oversee management of communications/PR agency on campaign execution and measurement


* Coordinate with internal communications team members to pull through meaningful storylines within Chase


* Protect and enhance the reputation of the firm - both externally and among employees


* Collaborate with talent and influencer management team for PR purposes

Required qualifications, capabilities, and skills:


* 12+ years of experience in a communications/PR or marketing role


* Proven experience in proactive and reactive media relations, and proactively executing public relations campaigns that resulted in positive press coverage and support business results


* Deep media relations expertise with strong relationships across business, finance and lifestyle media; experience with brands and industries that span consumer travel, travel trade, dining, shopping, experiential, lifestyle, media industry and digital payments; fluency across social media and other multi-media channels; experience with applying measurement tools to demonstrate success


* Experience leading teams and managing people; executive presence and...