Customer Service Representative SWCC - Bilingual Spanish (Remote in Rochester, NY)

Description & Requirements

Maximus is hiring for Spanish Bilingual Statewide Call Center Customer Service Representatives (CSRs).

The Bilingual CSR is responsible for answering all callers' general inquires related to Medicaid, Child Health Plus and the Marketplace.

Please note this job posting is for upcoming classes in Rochester, NY.

This position requires 3 weeks of onsite training, after successful completion of training there is the opportunity to work remotely.

Training is a total of 6 weeks.

Why Join Maximus?
- Base rate is $20.50/hr.
- $200 in referral incentives
- Competitive Compensation: Quarterly bonuses based on performance included!
- Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package: Enjoy PTO, Holidays, and sick leave,
- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement: Invest in your ongoing education and development.
- Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:
- Answer incoming calls from consumers in accordance with all performance standards, policy and procedures, and protocols.

- Transfer/refer consumers to appropriate entities according to the established guidelines.

- Facilitate the fulfillment of consumer requests for materials via mail, email, or download.

- Respond to all inquiries consistent with confidentiality and privacy policies and refers caller to alternate sources when appropriate.

- Track and document all inquiries using the applicable systems.

- Escalate calls or issues to the appropriate designated staff for resolution as needed.

- Facilitate translation services for non-English speaking callers according to procedures.
- Process referrals and other transactions from the client for completeness and accuracy.

- Verify client identification by following standard operation procedures.

- Distribute cards, protective sleeves and card carriers.

- Raise issues of concern and/or problems to Supervisor.

- Meet all standards established for this position as outlined in the performance criteria.

- Perform other duties as may be assigned by Supervisor.

- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behal...