Supply Chain Specialist

This position is responsible for coordination the interactions with GSC in the country by:


* Providing Field Services operational inputs to supply chain design & operations


* Ensuring process alignment and improvement between Field Services Operations team and Supply Chain teams

Essential Responsibilities:


* Single point of contact for Field Services Logistics Offer management
+ Participate to Field Service Logistics offer preparation (business inputs)
+ Support deployment/communication across the Field Services organization


* Set and update the Field Services Logistic Offer in collaboration with business, Finance, CCC, CS&Q
+ Own and maintain Field Services Logistic Offer enablement (CPC, Internal Customer master data) - by delegation or in partnership with Logistic Territory CLO Manager
+ Assess the relevancy of the Field Services Logistic Offer based on regular business feedback from Field Services Sales, Marketing and Operations as well as customer inputs
+ Monitor and drive resolution of Customer claims generated by Field Services Supply Chain
+ Animate with Field Services team Customer interactions (reactive from claims, proactive visits, research, CLO and action plan communications)



* Contribution to Spare Parts Stocking Plan :
+ Provide installed base data
+ Communicate to Supply Chain new product introduction plans & service termination plans (end of life) and associated impact on parts requirements
+ Maintain lead-times requirements (deducted from Operations response time ambition by geography and by type of contract)
+ Validate the stocking plan (i.e.

which part stocked where) in the name of FS Operations.
+ Provide inputs from Operations to improve/adjust stocking plan based upon actual failure or known exceptions



* Forecasting inputs for Planned events


* Provide quantitative inputs on country preventive replacement demand :
+ From Scheduled preventive interventions
+ From Sales Opportunities


* Provide quantitative inputs on country preventive upgrades (i.e.

Field Services Bulletin)
+ Implementation Plan & Status
+ Remaining requirements for completion


* Any other useful business information (campaigns/business dynamics/seasonality)


* Leads Cluster Field Services SIOP processes
+ Builds rules and practices within the Cluster which drive the Stocking Strategies to best balance inventory and Lead time for Offered Spares
+ Ensures that FS Logistics Territory (Ecosystem) Demand & Inventory Plans and Master Data are maintained
+ Drives Synchronization Reviews to improve collaboration and forecasting
+ Actively Drives Process improvement activities within the clustor and with Peers using the appropriate channels including Skills Networks, community tools and with the Global SC teams.


* In-count...