Implementation Manager

Join our team where you'll play a pivotal role in guiding and supporting the onboarding process.

As an Implementation Manager on the Merchant Services team, you are responsible for leading and coordinating all aspects of the implementation life cycle.

You will guide the customer journey through the implementation of large, complex projects for enterprise clients.

You will manage multiple simultaneous, highly complex, large-scale projects with regular executive-level updates and reporting.

Job Responsibilities:


* Schedule and lead initiation calls with clients and internal stakeholders.


* Lead collaboration with the project team to develop and execute the implementation project plan, establishing clear expectations and timelines.


* Create, update, and store necessary project artifacts such as issue logs, scoping documents, and meeting agendas/minutes, ensuring timely and concise updates.


* Drive implementation to completion by hosting team calls, ensuring deliverables are met, holding task owners accountable, and managing issues and escalations.


* Manage and coordinate communication and status updates in a timely and accurate manner with clients and internal partners, including senior stakeholders.


* Demonstrate creative problem-solving, solid judgment, and decision-making.


* Ensure adherence to policies and procedures, meeting or exceeding established Service Level Agreements.


* Own, escalate, and resolve risk issues promptly, demonstrating strong controls and risk management.


* Be an advocate of clients, serving as the primary point-of-contact responsible for the end-to-end client experience and satisfaction, coordinating recurring status calls.


* Partner with clients to understand their knowledge level and processing model, delivering client requirements clearly and ensuring alignment with the proposed solution.


* Provide timely and accurate project updates to stakeholders and business leaders, ensuring successful project delivery and transition to production owners.

Required Qualifications, Capabilities and Skills:


* 5 years of relevant experience


* Project Management experience, including the use of project plans and issue logs


* Time management and organizational skills


* Strong verbal and written communication skills


* Strong presentation and negotiating skills


* Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills


* Demonstrated ability to work in a team environment, and ability to adapt to a changing environment


* Some travel may be required (less than 20%) to visit clients

Preferred Qualifications, Capabilities and Skills:


* Strong technical aptitude pertaining to Merchant Services products


* PMP Certification or other Project Training


* Client facing with senior leaders


* BA/BS degree

JPMorganChase, one of the oldest financial institutions, offers innovative financia...