82565P-Resident Engineer Staff

82565P-Resident Engineer Staff

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

About the Role

We're looking for a highly skilled Resident Network Engineer to deliver on-site technical expertise and operational support for Juniper Networks solutions.

This hybrid role blends hands-on troubleshooting with strategic design consultation, ensuring the customer's network remains robust, scalable, and future-ready.

You'll be embedded within the customer's environment, acting as a trusted advisor and technical lead.

Location: Customer site, New York (2-3 days/week)
Work Hours: May include extended hours and after-hours support

Key Responsibilities


* Provide expert-level support for Juniper platforms: MX304 routers, EX switches, SSR routers, and Mist supporting Routing, Switching, SD-WAN and in the future, Wifi.


* Troubleshoot complex network issues, manage JTAC cases, and coordinate RMAs


* Lead maintenance window activities: MOP creation, execution, validation, and post-checks


* Conduct technical workshops and design sessions to align with customer requirements


* Test and validate new features, patches, and configurations in lab and production environments


* Generate regular reports on network health, design progress, and issue resolution


* Support migration projects and ensure seamless implementation


* Train customer teams and help develop operational procedures and best practices


* Collaborate with other Resident Engineers to share insights and reduce upgrade risks


* Expand knowledge across Juniper's product portfolio and emerging technologies

Qualifications


* 5+ years in Service Provider or MSO environments


* Strong hands-on experience with Juniper JUNOS, MX/EX/QFX/SRX platforms


* Deep understanding of routing protocols: OSPF, ISIS, BGP, MPLS, EVPN


* Familiarity with NOC/SOC operations, datacenter migrations, IP fabric, NAT64


* Proficiency in TCP/IP, VPNs, tunneling, Layer 2 Ethernet, and subnetting


* Exposure to virtualization platforms (VMware, OpenStack)


* Excellent communication and presentation skills; ability to lead training sessions


* Certifications: JNCIA, JNCIS, JNCIP (Security); JNCI...