Director of Digital Experiences

Director of Digital Experiences

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

Kimberly-Clark is seeking a Director of Digital Experiences to join our team.

This role is a team leadership position and plays a critical part in our digital transformation.

The Digital CX team leads the transformation of Kimberly-Clark’s digital presence across all consumer-facing brands as well as the B2B Kimberly-Clark Professional (KCP) business.

We drive a customer-centric business strategy, using insights to inform and produce meaningfully differentiated digital products.

Our team aims to establish seamless integration of online and offline processes and deliver high value content to the right customers, at the right time, through the right channels.

The person who takes this role will embrace a servant leadership mentality, partnering with key business and technology leads within the brand teams and Kimberly-Clark Professional business to drive their business strategy forward from a digital perspective and deliver against ambitious business goals.

Their primary responsibility will be to define and execute the roadmaps and day-to-day development of core digital products including the consumer brand and KCP websites, mobile apps, and customer portals that deliver against the vision and brand strategies for each business unit.

You will help co-create the long-term vision for how to best support internal and external customer needs across all Kimberly-Clark’s digital platforms – defining the future of Kimberly Clark’s digital ecosystem.

Successful candidates will have strong demonstrated leadership through change, a proven ability to inspire and develop talent, a tremendous customer curiosity and creativity, a proactive solution-oriented attitude, collaborative approach to partnership, results-focus mindset, and a “fail forward” mentality, always pushing for new and different ways to drive relationships and the business.

They will prioritize transparency, a customer-centric approach, data-driven decisions, and empathetic collaboration.

Upholding values of integrity, curiosity, tenacity, agility, and inclusivity, the team is committed to continuous improvement and adapting to changes while celebrating diversity as a strength.

In this role you will:


* Drive Business & Customer Impact:  Translate business objectives into digital product strategies that balance short-term performance with long-term innovation.

Champion customer-first solutions that enhance user experience, accessibility, and personali...