Program Manager of Patient Experience and Clinical Safety - Southwestern Health Resources

Program Manager of Patient Experience and Clinical Safety

Southwestern Health Resources is looking for a highly skilled Program Manager.

Is that you?

Work location: Southwestern Health Resources Headquarters, 1601 Lyndon B.

Johnson Freeway, Farmers Branch, TX 75234.

Work environment: Patient Experience and Clinical Safety

Position Summary:

The Program Manager, Patient Experience & Clinical Safety, is a highly skilled professional responsible for managing and coordinating integrated patient experience and clinical safety initiatives across our clinically integrated network.

This role primarily focuses on enhancing the patient's journey while incorporating essential clinical safety elements as they interrelate with and impact patient experience and overall quality performance.

The Program Manager will focus on network-wide initiatives, collaborating across the clinically integrated network and its comprehensive care settings to synergize the patient's experience and journey, and influencing success through effective relationships with various leaders and counterparts.

This position requires a blend of analytical skills, clinical understanding, and exceptional interpersonal abilities to drive measurable change within the healthcare environment.

This role also encompasses providing functional guidance and oversight to assigned program personnel, ensuring the effective execution of program objectives and the enhancement of the patient journey.

Work hours:

• Full-time, 40 hours per week.

• Monday - Friday, Day shift.

• This is a Hybrid position: expectation to work onsite at least once per week.

• In-person attendance required at department meetings, provider and staff trainings and/or other department authorized activities, at the above-mentioned address or other locations as directed by the department management.

Organization Highlights

At Southwestern Health Resources (SWHR) , we believe healthcare can be more integrated, accessible and affordable for all.

Our purpose: to build a better way to care, together.

Our promise: to simplify and empower care, for good

What You Will Do:

• Patient Experience Program Management: Manage and coordinate assigned multi-disciplinary, cross-departmental projects focused on enhancing patient experience across the network.

This includes overseeing CAHPS, post-visit patient surveys, and other patient feedback programs, analyzing patient experience data trends, and developing provider education initiatives related to patient-centered communication and service excellence.

• Patient Feedback & Insights: Design, implement, and manage patient feedback mechanisms to gather insights and identify improvement opportunities.

• Patient Communication & Engagement: Lead efforts to enhance communication clarity and empathy and support the implementation of patient engagement strategies.

• Interrelated Clinical Safety Support: Support clinical safety initiatives that directly impact patient experie...