Supply Chain and Customer Service Manager

Supply Chain and Customer Service Manager - Corrugated Digital Print

Your Job

Location: Cincinnati, Ohio - Hybrid (4 days on-site, 1 day remote)

Travel: Up to 40% nationwide travel for customer visits, etc.

Georgia Pacific's Corrugated Packaging business is seeking a Supply Chain and Customer Service Manager to join our Hummingbird® digital print division.

In this role, you will have responsibility for the Customer Service team and serve as the primary supply chain leader, driving operational excellence through strategic supplier partnerships and innovative solutions that support business growth and customer success.

This position sits on the leadership team and is critical to our success.

Our Team

Hummingbird® is a Georgia-Pacific business transforming the corrugated packaging industry with advanced digital print solutions that deliver speed, flexibility, and sustainability to leading brands.

Backed by the scale and stability of Georgia Pacific, Hummingbird® operates within a Principle Based Management® culture that empowers employees to grow their careers by leveraging their unique skills and contributions.

This position offers the opportunity to influence supply chain strategy and customer service performance while contributing to the continued expansion of a rapidly evolving business.

What You Will Do



* Provide leadership and direction to the Customer Service team (team of 4), ensuring accurate order entry, ERP system management (Plex), and continuous improvement through automation and process transformation.


* Manage supplier relationships across corrugated and converting partners, developing and negotiating contracts, pricing, and service-level agreements.


* Serve as the primary supply chain lead, responsible for procurement activities including sourcing, quoting, quality oversight, and ensuring suppliers meet on-time, in-full expectations.


* Support the division's supply-chain-agnostic strategy by identifying and selecting the best supply chain solutions across internal and external partners.


* Partner with leadership and cross-functional teams (sales, operations, production) to ensure alignment on customer commitments and strategic priorities.


* Provide insights and recommendations to optimize supplier networks, drive cost savings, and support business growth.


* Serve as a key member of the Hummingbird leadership team, contributing to long-term strategy and business planning.

Skills You Will Bring



* Ability to build strong relationships and hold suppliers accountable to business standards.


* A strategic mindset with the capability to execute tactically.


* Strong collaboration and communication skills across all levels of the organization.


* Commitment to driving results while fostering a culture of continuous improvement.

Who You Are (Basic Qualifications)



* 5-10 years of experience in supply chain, procurement, or related business operations roles.


* Lead...