VP, Client Management

JOB DESCRIPTION

Position Summary

The Vice President, Client Management - Pet Insurance leads the strategy and execution of client onboarding, retention, cross-selling, and engagement across our association, agency, financial institutions, and affinity partner channels.

This role is accountable for delivering a best-in-class client experience, driving product adoption and revenue growth, and aligning internal teams around successful client implementations and campaigns.

This individual will oversee a team of client managers while directly managing strategic relationships and marketing initiatives with top-tier partners.

Key Responsibilities

Client Strategy & Relationship Management


* Serve as executive sponsor for key clients across agency, association and affinity segments.


* Develop and execute account strategies to drive acquisition, retention, expansion, and engagement.


* Build executive-level relationships with benefit decision-makers, brokers, and strategic partners.


* Lead quarterly business reviews and performance reporting with high-value partners.


* Ensure delivery of client-specific KPIs, including enrollment targets and engagement metrics.


* Identify and lead cross-sell opportunities to expand client programs with additional insurance products, plan enhancements, or value-added services.


* Partner with product and sales teams to develop tailored offerings for existing clients.

Marketing & Engagement Strategy


* Collaborate with Healthy Paw's marketing team to design and execute group-specific campaigns that drive education, awareness, and conversion.


* Ensure delivery of open enrollment communications, employee/member engagement assets, and benefit fair support


* Guide client marketing strategies using performance data and industry best practices


* Innovate new client-facing communication tools and value reports to demonstrate impact

QUALIFICATIONS

Qualifications

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnanc...