Claim Manager - Commercial Property

JOB DESCRIPTION

Why Chubb?

At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients.

We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service.

Join Chubb for a rewarding career where our core values-excellence, integrity, and respect-guide every decision we make.

Be a part of a dynamic team that is dedicated to protecting what matters most and making a positive difference in the lives of our clients and communities.

Together, let's shape a safer, more secure world

Overview: We are seeking a Claim Manager to join our Claim Center Property Commercial team.

The Manager is responsible for overseeing the entire claims process for residential and commercial property claims, ensuring efficient management and resolution.

This role involves leading a team of adjusters in conducting comprehensive analyses and investigations, while also providing guidance on complex claims.

The Manager is tasked with fostering prompt communication with insured parties and claimants, evaluating policy contracts to identify coverage issues, and ensuring the accuracy and completeness of claims files.

Additionally, the manager establishes reserves, identifies recovery opportunities, and ensures compliance with statutory and regulatory fair claims practices, including the detection and prevention of potential fraudulent claims.

Locations: We are seeking candidates in Phoenix, AZ.

Responsibilities:


* Drive a customer-centric service culture that consistently delivers exceptional service, resulting in positive feedback and high satisfaction, with results that exceed current industry standards for excellence.


* Manage a portfolio of highly technical, highly service-oriented claims.

Escalate any anomalies and make recommendations to address the situation in proper resolution of the claim.

Negotiate settlement of claims to bring them to a successful conclusion.

This may involve policy holders, other professionals, insurers, loss adjusters, brokers, agents, solicitors and third parties by letter, telephone, meetings, or depositions.

Partner with Actuarial, Senior Leadership, Underwriting, Risk Consulting, and other parties as required to ensure excellent service and appropriate issue resolution.


* Directly manage and oversee property adjusters including completion of performance reviews and recommendations of annual compensation.


* Develop goals and complete performance management plans (PMPS) for direct staff and recommend annual compensation levels.


* Compile effective Executive Summaries on files/issues as necessary/appropriate; escalate to RDM/SDR/Claim Leader


* Ensure appropriate and proactive handling activities in all phases of the claim, including coverage, investigation, case management, reserving, evaluation, negotiation, and file documentation.


* Ensure thorough coverage evaluations, and detailed analysis tha...