Field Service Supervisor

Position Summary:                                    
Serves as functional manager to Technicians, Technician Crew Leads, and Site Leads including monitoring performance, coaching, and supporting their career development.

Serves as project manager for a set of projects including planning, executing, and commercial settlement.
Essential Duties and Responsibilities:

Functional Management of Technicians, Technician Crew Leads, and Site Leads


* Monitor performance, mentor, coach, and support the development of Technicians, Technician Crew Leads, and Site Leads


* Ensure direct reports complete mandatory trainings


* Ensure direct reports comply with Time & Expense and Vehicle Use policies


* Document and hold discussions around corrective actions as needed


* Complete annual reviews for direct reports


* Review and approve PTO for direct reports in coordination with Field Service Manager resource scheduling

Project Management


* Review new project awards from Sales and hold kick off meeting to ensure we are prepared to mobilize with the necessary resources(people, tools, material, equipment, etc.) in cooperation with the Field Service Managers


* Ensure Tech Crew Leads and Site Leads are documenting hours, scope, and progress accurately each day for assigned projects


* Order materials, equipment, supplies - coordinate moving of resources with FSMs and procurement with as much notice as possible


* Communicate project staffing needs - coordinate increases or decreases with FSMs with as much notice as possible


* Communicate changes in scope or working conditions to customer PM to justify change orders


* Monitor spend and request PO increases from customers as spend approaches PO value

Data Entry and Approvals


* Daily ADP time approvals for functionally assigned technicians


* Monthly Concur expense approvals for functionally assigned technicians


* Daily GE POD uploads for assigned projects


* Daily Leading Edge time entry and tier 1 approval – ownership of Site Management & Planning section for assigned projects


* Monthly or as needed Leading Edge PTO entry for direct reports

Other Duties


* Provide technical expertise and assist with special projects as needed (ex.

Support the development of new repair procedures or oversee first time evolution in the field)

Supervisory Responsibilities

Directly supervises and evaluates assigned field service Technicians, Technician Crew Leads, and Site Leads.

Responsible for the direction, and coordination of the field service teams at assigned site(s).

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education/ Skills/ Experience:
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