Guest Experience Ambassador

About Us:

Welcome to the Raleigh-Durham Airport Authority, where we operate RDU International Airport, a vital hub connecting North Carolina to the world.

In 2024, our teamwork helped us serve 15.5 million passengers, generate a $24.1 billion economic impact, and our dedication to excellence has been recognized with a Top Five passenger satisfaction ranking in North America.

We're a tight-knit team of over 400 employees where accountability and collaboration are our guiding principles, and safety is our top priority.

Whether your role is indoors or outdoors, you'll be part of a supportive environment that values your contributions.

We believe in investing in our people, offering competitive benefits and professional development to help your career take flight.

About You:

You embody core values that will play a pivotal role in connecting our community to places and the people who matter most.

Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable.

Your respect for colleagues and clients alike fosters a collaborative and positive environment.

Your dedication to excellence in every task you undertake will elevate our brand’s standards.

Lastly, your team spirit will unite our efforts and amplify our collective success.

About the Role:

Are you ready to be on the front lines of creating a world-class airport journey? As part of our Guest Experience Department, you’ll be the friendly face that welcomes travelers and ensures their flight through the terminal is smooth, safe, and memorable.

Think of yourself as part of our “in-flight crew on the ground”—your mission is to provide outstanding guest service, from answering questions to assisting with special needs, all while keeping health, safety, and cleanliness standards soaring high.

Just like a pre-flight inspection, you’ll perform routine checks of our facilities to make sure every detail is spotless, comfortable, and ready for takeoff.

Reporting to the Guest Experience Supervisor within the Commercial Management & Marketing Division, you’ll play a vital role in maintaining a guest-focused culture that ensures every traveler’s journey with us takes off on the right note.

If you enjoy helping people, thrive in a fast-paced terminal environment, and want to be part of a team committed to first-class service, then this role is your boarding pass to an exciting career in guest services! The shift for this role is 3:00 PM - 11:00 PM and schedules change every 4 months in a bid process. 

Compensation:


* Maximum – Based on experience


* Minimum - $34,655.50

What You’ll Do:


* Exercise diplomacy and interact effectively and courteously with airport guests and the public.


* Completes daily activities to deliver a guest-focused culture and a healthy, safe, seamless, and enjoyable experience to all airport guests, employees, and vendors.


* P...