Director, Account Management - DoD - Express Scripts - Hybrid

Role Summary:

TheTPharm Account Management Directoroversees strategic operations and client engagement for the TRICARE Pharmacy (TPharm) program, serving 9.5 million military service members, retirees, and their families.

Core Responsibilities:


* Serve as a primary liaison with Defense Health Agency (DHA) and other government stakeholders for all non-clinical components of the TPharm program.


* Lead strategic planning and execution of initiatives aligned to contract requirements, change orders and new solution opportunities.


* Manage client escalations, including Congressional and other external stakeholder inquiries.


* Team leadership, client relationship management, budget management.


* Ensure end-to-end quality control processes to prevent errors impacting claims adjudication and performance guarantees.

Key Skills & Competencies:


* Deep understanding of federal pharmacy benefit programs and TRICARE contract structures.


* Proven ability to manage complex stakeholder relationships across government and internal teams.


* Experience intransition planning,dual operations, andsustainment activitiesunder federal healthcare contracts.


* Strong analytical capabilities to interpret data and drive performance improvements.


* Strong communication skills to engage with internal teams and government stakeholders.


* Ability to coordinate across multiple internal and external teams.

Qualified Candidates Will Have a Combination of the Following:


* 10+ yearsin PBM account management to clients with 100,000+ covered lives, preferably focused on federal clients.


* Bachelor's degree required; advanced degree preferred.


* Experience working directly with the federal government with strong working knowledge of contract requirements.


* Ability to travel, approximately one business trip per month.


* Leadership Competencies:
+ Strategic Thinking & Visionary Leadership
+ Accountability & Results Orientation
+ Change Leadership & Adaptability
+ Effective Communication & Storytelling
+ Enterprise Mindset & Cross-Functional Collaboration

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.

We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.

Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity...