Digital Markets - Markets CRM Product - Executive Director

Are you a driven and experienced Technical Product Manager with a passion for CRM and the Markets business? We are seeking a leader at the Executive Director level to join our team.

In this role, you'll thrive in a dynamic and collaborative environment that values diversity and inclusion, while having the opportunity to shape the future of CRM platforms within the Markets business.

Job Summary:

As an Executive Director in Digital Markets, Markets CRM Product team, you will play a pivotal role in defining and delivering the core building blocks of our CRM Platform, ensuring it meets the needs of our Markets business from a stability and performance perspective.

This role focuses on managing the Platform element of the CRM Product and reports directly to the Head of CRM Markets Product.

Job Responsibilities:


* Lead the strategic development and management of the Core Platform/Product container, ensuring seamless integration with other product components.


* Define and implement advanced system entitlements, visibility rules, and user preferences to enhance platform functionality.


* Develop and maintain a sophisticated user persona framework to tailor the CRM experience to diverse user needs.


* Drive the development of mobile capabilities to ensure accessibility and usability across devices.


* Integrate AI/LLM frameworks to enhance the platform's intelligence and automation capabilities, while safeguarding against hallucinations and ensuring that only data accessible to the LLM is surfaced in line with visibility rules.


* Collaborate with cross-functional teams to align platform development with business objectives and user requirements.


* Provide technical leadership and guidance to ensure the successful delivery of platform features and enhancements.


* Oversee the technical roadmap and ensure alignment with strategic business goals.


* Ensure system up-times and reliability meet prescribed standards by implementing robust monitoring and alerting systems.


* Monitor API and UI performance to ensure optimal user experience and system efficiency.


* Implement performance metrics and conduct regular reviews to identify and address potential issues proactively.


* Develop a federated platform model that allows other teams to contribute, ensuring scalability and innovation.


* Define and enforce technical and UX standards that contributors must comply with to maintain platform consistency and quality.


* Create and implement a governance model to ensure adherence to established standards and facilitate seamless collaboration across teams.

Required Qualifications, Capabilities, and Skills:


* Demonstrate substantial experience in Technical Product Management, with a strong track record of delivering successful products.


* Possess in-depth understanding of the Markets business and CRM systems.


* Exhibit strong technical abilities, with experience in defining and delivering...