Customer Service Representative

JOB DESCRIPTION

When you grow, Chubb grows.

If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines.

We're looking forCustomer Service Professionalsin our Phoenix, AZ, Whitehouse Station, NJ, and O'Fallon, MO offices.

This role is for people who want to provide our agency partners the best-in-class service experience they want and deserve!

You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc.

Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.

Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.

If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that offers plenty of growth opportunities, let's talk!

Benefits:

At Chubb, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being.

Chubb continually seeks to provide a workplace where everyone can be their authentic self.

Through Chubb's competitive benefits offerings and various training and development opportunities, we have you covered:


* Comprehensive benefits including medical, dental, vision, life, company matched 401k, disability coverage, discounted stock purchase plan, flexible spending accounts, pet insurance, cyber security protection, employee assistance program, and more


* Paid Time Off to use at your discretion for vacation, doctor's visits, personal appointments, etc.


* Tuition Reimbursement


* Adoption assistance and 529 college savings program


* Paid Training


* Competitive Base Salary, and all team members are eligible for annual merit increase, bonus opportunities and employee recognition awards


* Employee Resource Groups that support our diverse and inclusive culture

For more information, check us out at www.careers.chubb.com/global/en/north-america

Job Responsibilities:


* Processing and issuance of incoming email requests for new line quotes/issuance, endorsement and cancellation of personal lines policies.


* Support the Agency Services phone team by providing superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment


* Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner


* Demonstrate the ability to analyze information to make appropriate decisions and solve problems


* Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb prod...