IT Application Analyst

Join our IT Business Applications team as a functional and technical Subject Matter Expert (SME) for Business Application Solutions.

This role includes supporting and optimizing IFS ERP, Salesforce, Agile PLM, and other non-ERP applications, as well as their associated Reporting and Analytics tools.

You will play a key role in driving operational excellence and contributing to the enhancement of our business systems.

Primary Duties & Responsibilities

Service Delivery and Operations


* Provide timely support and service in accordance with department standards.

Frequently communicate to users as to current status of problems/issues.

Update documentation following resolution of problems.


* Communicate with external vendors as necessary to coordinate resolution of open support issues.


* Adheres to department standards/Procedures/Policies and complies with legal and regulatory requirements

System Requirements Analysis


* Develops a thorough knowledge of manufacturing system requirements and business processes


* Participates and provides assistance in the planning, designing, development, and deployment of new applications and enhancements to existing applications


* Utilize input from other leaders and key users to improve existing technology, capabilities and software.

Keeps abreast of new technology


* Participates in the design and implementation of business process change

Project Management


* Develop and manage project plans to effectively implement information technology solutions, indicating significant milestones


* Determine resource needs to complete project


* Meet project schedules/milestones.

Complete project deliverables according to department standards


* Effectively communicate project expectations with team members and project stakeholders.

Proactively identify, communicate and resolve project issues

Education & Experience


* B.S.

Information Science or related field


* Minimum of 2 years of experience supporting ERP, CRM, or business analytics tools (manufacturing environment preferred).


* Experience implementing or supporting Data warehousing and Business Intelligence/Analytics solutions preferred

Skills


* Knowledge of manufacturing processes and financial reporting especially in an Aerospace and project environment preferred.


* Knowledge of key BI and analytics concepts and technologies.


* Knowledgeable in relational database technology, application programming, including the ability to write and analyze programs using SQL, scripting languages, and Power Queries.


* Demonstrated experience in the support and/or implementation of business application software packages.


* Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.


* Excellent verbal and written communication skills; ability to communicate effectively with end-users and management.


* Demonstrated problem-solvi...