Customer Project Specialist

Join our team in Oxford, Ohio and help drive world-class logistics for a global leader in energy management.

As a Customer Project Specialist, you'll manage order execution, support customer needs, and keep operations running smoothly.

This position supports operations from Monday-Friday, 7:00 AM to 4:00 PM approx.
What Will You Do?


* Manage the complete order execution process, from order entry to shipment.


* Monitor service portfolio and key performance indicators (KPIs), and conduct root cause analysis.


* Report main KPIs (On-Time Delivery to Schedule/Customer, Cancelled Lines, Bill of Lading, No Order Received, Line Order Quantity) to customers and participate in Short Interval Management meetings.


* Ensure compliance with Service Level Agreements and customize them as needed.


* Act as the single point of contact for the customer, communicating Voice of the Customer feedback to internal teams.


* Prepare customer-requested documentation (Certificates of Origin, insurance certificates, proforma invoices, export documents, etc.).


* Facilitate information flow regarding lead times, delays, stock availability, and any issues at the sales order or material level.


* Validate technical and sales orders.


* Handle urgent or critical requests, returns, and quality-related follow-ups.


* Manage customer requests through the Customer Complaint Management Process.


* Perform other tasks, responsibilities, and projects as assigned by the customer experience manager.

What Qualifications Will Make You Successful?


* Bachelor's degree in Business Management, Logistics, Supply Chain, or related field is required.


* Experience with systems such as SAP S4, Symmetry, Schneider Electric Advantage, Salesforce, and AMAPs.


* Strong customer-focused mindset.


* Prior experience with scheduling and loading processes.


* Proficiency in Microsoft Office applications including Excel, Word, Outlook, and Access.


* Excellent time management and task completion skills.


* Ability to prioritize tasks and assess their importance.


* Self-starter with initiative and a drive for continuous improvement.


* Eagerness to learn and grow in understanding job functions and career progression.

We know skills and competencies show up in many ways and can be based on your life experience.

If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

What's in it for me? Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k)+ match, and more.

Who will you report to? Customer Experience Manager

Internally, this role will be referred to as Customer Project Engineer.

This facility is identified as Union

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Let us learn about you! Apply ...