Field Service Training Manager (Charlotte)

ABOUT SUBARU

LOVE.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

The Field Service Training Manager leads technical training efforts for a designated region, ensuring Subaru technicians are equipped to deliver top-tier service and customer satisfaction.

This role drives retailer performance through hands-on training, technician development, and oversight of a state-of-the-art Area Training Center (ATC).

By strengthening technical expertise, minimizing warranty costs, and enhancing Subaru University engagement, the Training Manager plays a key role in upholding Subaru's quality standards and customer loyalty.

The role also fosters industry and community partnerships to expand Subaru's presence and support workforce development in the automotive sector.

MAJOR RESPONSIBILITIES


* Plans both short- and long-term processes, prioritizes and manages daily operations towards optimal performance and execution of activities in assigned Area Training Center (ATC) to ensure efficiency and quality assurance despite heavy workloads and competing priorities.

Makes quality decisions to implement policies for the local training center and retailers.


* Exercises quality judgment and authority to implement policies and practices that impact the area retailers and SOA.


* Serves as a Project Manager responsible for completing major projects with critical scope and high value activities, following established guidelines to ensure projects are completed within recognized timelines and deadlines.

These activities include projects with potential high financial impact to Subaru.


* Determines priority on critical and difficult issues relating to field technical development, delivery and training activities.


* Negotiates and resolves local issues and complaints on behalf of Subaru and the local retailers.


* Serves as a feedback mechanism on course quality, retailer engagement and perceived retailer value to upper level management.


* Maintains thorough and deep connecti...