DM Service Planner

Description - External

Demonstrate an advanced ability to problem solve, maintain professionalism and

call control with all customer/ASP concerns or issues.

CAT Executive must also reflect the ability to properly notate

a customer's/ASP account when any contact is made.

CAT Executive are also required to communicate with other

departments on behalf of customers/ASP to resolve customer issues, effectively communicate appropriate charges,

company policies, and/or procedures as determined at the time of the call.

Ability to communicate orally and in writing in a clear, professional and straightforward manner

Ability to multi task as well as handle multiple customer/ASP issues at a time

Ability to provide good time management

Ability to diffuse escalated customer situations through high level problem solving

Ability to communicate with all levels of management and company personnel

Ability to use and understand all of the company software necessary for us to provide

World Class Customer Service

Ability to work independently and follow directions related to your job with little follow-up by your supervisor

Ability to ensure customers is receiving call backs and follows up as communicated by the customer service representative

Express a positive, professional, and upbeat attitude when speaking with customers/carriers

Providing the highest levels of customer service as it pertains to any consumer matters

Maintain the highest level of professionalism at all times

Adhere to all other company policies and procedures relating to customer accounts

Receive inbound calls from customers calling for the following:

Pick up time/day confirmation

Delivery time/day confirmation

Escalating any issues or concerns to the appropriate department or manager

What qualifications will make you successful for this role?


* (fill in - what are the qualifications that are required for this role? Also consider adjacent qualifications and experience.

Emphasize how qualifications will support success: "Qualifications for Your Success" or "Key Qualifications for Thriving")

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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