Voice Architect - Microsoft/Cisco

Voice Architect - Microsoft/Cisco
Huntsville, AL 35898

We are recruiting for an Enterprise Architect/Voice Architect with telephony systems expertise.

The Architect will work in support of a federal government environment migrating from Cisco Telephony platform to Microsoft Telephony Platform.

Security Access: US Citizenship Eligible for Public Trust
Job Type: Full Time 
Location: On-Site Marshall Space Flight Center (MSFC)

Role and responsibilities include (but not limited to):

•    Work as part of a collaborative team of voice/network engineers supporting legacy, new installations, and telephony migration project for a government customer.
•    Apply comprehensive knowledge of concepts, processes, practices, and procedures to ensure task completion for IT projects.
•    Provide high level architectural expertise to management and technical staff and mentor junior telephony engineers, as assigned.
•    Develop architectural products and deliverables for enterprise and operational business lines.
•    Support Enhanced 911 (E911) compliance, integrating with E911 service providers and validating accurate location information for all users.
•    Provide strategy development for system and the design infrastructure necessary to support strategy.
•    Advise on the feasibility of future projects.
•    Advise on selection of technology purchases considering data storage, data access, and applications development.
•    Maintain responsibility for completing assigned projects within budget and scheduling guidelines 

Requirements include (but not limited to):


* U.S.

Citizenship (no dual citizenship)


* Current secret clearance or ability to obtain Public Trust access


* Bachelor's degree in a related discipline


* 8+ years of related voice/network experience including:
+ Expertise designing and modernizing telephony systems
+ Experience with Microsoft Telephony platform including Survivable Branch Appliance (SBA) for Teams and other communication and collaboration features
+ Experience integrating Enhanced 911 (E911) including location information and validation to meet compliance requirements
+ Experience with Cisco Telephony such as Cisco Communications Manager, Cisco Unified Contact Center Express, Cisco Unity Connections and related
+ Experience with Cisco and Oracle Session Border Controller


* Demonstrated experience meeting Service Level Agreements (SLAs) through Root Cause Analysis (RCA) and incident resolution for voice services


* Ability to effectively communication (written and verbal) with technical and non-technical team members

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See Job Description