Vice President, Experience Design

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design, focusing on AI Experience within the Client Onboarding, Service and Operations space for Payments and Global Banking, you will play a pivotal role in shaping the user experience across products and services used by teams across the Corporate Investment bank.

Leveraging your deep knowledge of design and research practices, along with cutting-edge AI technology, you will lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs.

As a subject matter expert, you will collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.

Your expertise in experience strategy, inclusive design and AI integration will ensure that our offerings are not only visually appealing but also accessible, user-friendly and enhance the overall customer experience.

Job responsibilities


* Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas


* Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.


* Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion


* Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions


* Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels


* Deliver across concurrent projects and efficiently scale execution of design direction, providing status and transparency to leadership.

You'll collaborate with Product Owners, Business Sponsors, Strategists, Developers, and the design team and play a key role in entrenching a culture of design-and defining the end-to-end product experience


* Use our technology platform and brand guidelines to contribute to design solutions in a proficient and sustainable manner-and work closely with our Design System to produce and contribute to patterns and to develop and refine our Visual Design Language


* Participate in upfront user research, perform usability testing with the support and guidance of Experience Researchers, measure your work's value throughout the design process-and deliver work that is user-friendly and produces results.


* Present your work to a diverse selection of business stakeholders and the broader product and technology organization-and use your expertise in design thinking to plan and facilitate ideation an...