Customer and Office Service Associate

Key Responsibilities

Customer Service and E-commerce Management


* Respond promptly to customer inquiries via calls, chats, and emails.


* Listen attentively, troubleshoot issues, provide accurate information, and issue solutions.


* Act as a liaison between clients and internal teams (Stores, Finance, Communications, Operations).


* Gather customer feedback, analyze trends, and propose service improvements.


* Manage e-commerce orders: validation, fulfilment, returns, and exchanges.


* Monitor warehouse picking/packing and liaise with couriers for timely shipment.


* Track and manage orders to ensure smooth processing and delivery.


* Generate monthly and yearly reports on customer inquiries, service trends, and order performance.

Reception and Office Administration


* Serve as the first point of contact for office visitors while maintain a professional front desk environment.


* Oversee daily office operations: asset management, filing systems, supplies, furniture, and equipment maintenance, to ensure efficiency and cost-effectiveness.


* Coordinate with landlords, vendors, and service providers for office-related matters.


* Support internal projects, such as office events, decorations, or cross-department initiatives.

Requirements


* Bachelor's degree in Business Administration, Management, or a related field.


* Basic proficiency in Microsoft Office


* At least 1 year of experience with proven skills in a customer service area or related field.


* Strong communication skills in English and Thai, written and verbal.


* Service-minded professional with excellent problem-solving abilities and meticulous attention to detail.


* Flexible to work shifts, weekends, and public holidays as required.

"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde.

Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable.

L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception.

Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."