Borrower Account Services Representative II

Who you are:

The Borrower Account Services Representative II assists' borrowers by negotiating and monitoring repayment arrangements serving the best interest of the Department of Education while considering individual borrower circumstances.

Providing a high level of customer assistance by supplying detailed information pertaining to repayment and the various available programs in accordance with company policies and procedures, Fair Debt Collection Practices Act (FDCPA) laws, state privacy laws, treasury laws, Fair Credit Reporting Act (FCRA), Gramm-Leach-Bliley Act (GLBA), Telephone Consumer Protection Act (TCPA), Federal Family Education Loan Program (FFELP) regulations, and any other related regulatory compliance requirements.

Who we are:

Trellis Company is a nonprofit 501(c)3 corporation focused on helping people leverage the power of post-secondary education and learning to improve their quality of life and the communities where they live.

For more than 40 years Trellis has served as a student loan guarantor, helping to provide trusted guidance and services that help student borrowers successfully repay their federal loans.

In addition to pioneering several technologies and services along the way, we have invested in improving student success programs through numerous grants to colleges, universities, and research groups.

Today we have expanded our services beyond higher education to include working with employers and community organizations who are focused on aligning the dreams, goals, and skills needs of employees and employers.

Connecting these resources and learning pathways together with our expertise in improving student outcomes helps us all to create better and more predictable futures for those we serve.

Our stability and vision create a unique intersection: a startup environment at a company that also has a stable foundation, resulting in an opportunity for the right candidate to help shape our company's future.

This is an exciting time to join the Trellis team!

Location:

The position is remote.

Essential Duties and Responsibilities:

The position incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation.


* Provides borrowers and authorized 3rd party representatives with detailed information about available repayment programs and forgiveness/discharge options.


* Analyzes borrower eligibility for federal programs following internal and regulatory policies.


* Counsels borrowers to determine the appropriate program based on account eligibility, borrower's current financial situation, and their ability to repay.


* Counsels borrowers regarding the importance of repayment and the consequences of non-payment.


* Researches and responds to borrower and employer correspondence, via email, letters, and documentation.


* Adheres to and maintains current knowledge and compliance with FDCPA, (both State and Federal), Privacy Act, ...