Sales Operations Senior Analyst

TheSales Operations Senior Analystplays a critical role in supporting operational functions across the Commercial Division to drive strategic initiatives and achieve divisional goals.

This individual serves as a key liaison between cross-functional teams, ensuring data integrity, operational efficiency, and successful execution of annual benefit fair strategies.


* In addition to core responsibilities, this role contributes to departmental projects, process optimization efforts, and strategic planning activities.

Principal Duties and Responsibilities


* Deliver timely, accurate routine and ad hoc reports to support business decisions


* Fulfill standard day-to-day operational tasks with precision and consistency


* Proactively identify and implement improvements to integrate processes and streamline workflows


* Understand and communicate technical functions of various systems to internal stakeholders


* Establish and maintain strong rapport with internal and external customers


* Support departmental projects and continuous improvement initiatives as requested


* Collaborate with cross-functional teams to align operational activities with strategic goals


* Monitor and maintain data integrity across systems and platforms


* Analyze performance metrics and provide actionable insights to leadership


* Develop and maintain documentation for operational processes and training materials


* Lead or support system implementations, upgrades, and user acceptance testing


* Serve as a subject matter expert for operational tools and reporting platforms


* Identify risks and recommend mitigation strategies related to operational processes

Qualifications


* Bachelor's degree or 3-5 years of equivalent work experience in sales operations, business analytics, or related field


* Proven organizational skills and attention to detail


* Ability to remain flexible in a dynamic work environment while managing multiple priorities


* Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook); experience with data visualization tools (e.g., Camtasia, WellSaid) is a plus


* Strong work ethic, assertive, service-oriented team player with a growth mindset


* Ability to act independently and with minimal direction


* Protective of confidential information and sensitive data


* Excellent written and oral communication skills


* Strong analytical and problem-solving abilities


* Professional demeanor and consistent demonstration of effective listening skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.

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