Technician 2 - Enterprise Provisioning

Description & Requirements

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.

Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.

By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process, and technology.

Our focus is always on outcomes and results that connect citizens more effectively with government services.

The Provisioning Technician 2 is responsible for processing IT onboarding, offboarding, and access change requests as they pertain to user-specific access to applications and systems.

Per contract requirements, staff working on the project must be a US Citizen or US Legal Resident (green card holders)

This is a mostly remote position, but you must be able to travel to the office at 1020 Discovery Rd, Eagan, Minnesota, if necessary.

Essential Duties and Responsibilities:
- Promote a high level of customer satisfaction through proper handling of provisioning requests and responding with the appropriate amount of urgency to user concerns.

- Correct access issues and ensure proper termination processes have been taken for employees off-boarding.

- Perform scripting to improve recurring processes and to run daily termination process.

- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

- Provide support for licensing review during the yearly true-up process.

- Support projects during large onboarding efforts.

-Promote a high level of customer satisfaction through proper handling of provisioning requests and responding with the appropriate amount of urgency to user concerns.

-Correct access issues and ensure proper termination processes have been taken for employees off-boarding.

-Scripting to improve recurring processes and to run daily termination process.

-Provide support for licensing review during the yearly true-up process.

-Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

-Support projects during large onboarding efforts.

-Perform other duties as assigned by management.

Minimum Requirements

- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.

-Minimum 2-4 years of related work experience required

-Required to apply for security clearance

-Excellent organizational, written, and verbal communication skills

-Computer literate and familiar with onboarding procedures

-General IT knowledge

-Possess working kn...