Customer Support Analyst I

MEDHOST is seeking a Customer Support Analyst to provide application support to customers.

This role involves answering complex questions about our products, investigating issues, and ensuring client satisfaction.

General Responsibilities:


* Serve as the primary support liaison between MEDHOST and clients, responding to inquiries via phone or electronic tickets.


* Assess situations, review software configurations, and identify resolutions or escalate as needed.


* Document detailed information in the client tracking system and follow defined guidelines.


* Regularly review submitted items and follow up with clients to ensure resolution.


* Collaborate with team members, sharing knowledge through training sessions and peer interactions.


* Maintain current knowledge of applications and related technologies.


* Troubleshoot email technology issues.


* Present support webinars to staff and customers.


* Interpret requirements and recommend solutions that best address clients’ needs.

Required Qualifications:


* Strong analytical, research, and problem-solving skills.


* Ability to multi-task and prioritize work effectively.


* Exceptional attention to detail and quick grasp of concepts.


* Sound understanding of API and web services technologies.


* Knowledge of engagement delivery and software troubleshooting techniques.

Nice to Have:


* Experience with presenting webinars.


* Familiarity with email technology troubleshooting.

Other:


* Perform other duties as assigned by management.