After Sales CPM

Title: Expert SLS CRT (CPM)

Location: GSC BOG

Key Responsibilities:

General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.

 

·       Responsible for providing support to the assigned account.

·       Review and ensure the achievement of specific client KPIs and service agreements.

·       Generate, analyze, and present performance reports to stakeholders.

·       Maintain clear and effective communication with internal and external third parties to meet client expectations.

·       Provide proactive issue resolution and implement corrective and preventive actions to ensure service excellence.

·       Act as the key contact for escalations, ensuring timely and effective solutions.

·       Develop and maintain sustainable relationships with internal and external stakeholders.

·       Coordinate and oversee business implementations.

·       Participate in and/or lead customer reviews (QBR and/or MBR).

·       Coordinate stakeholder activities, ensuring quality, compliance, and timeliness.

·       Understand client documentation requirements and provide detailed guidelines to stakeholders to ensure compliance.

·       Recommend and coordinate necessary changes based on process analysis.

·       Assist DGF operations in resolving complex issues.

·       Create, update, and manage internal documentation, including SOPs, process maps, and work instructions.

·       Lead the implementation of process improvements, workflow optimizations, and automation initiatives to increase efficiency.

·       Filter and consolidate information from multiple sources to provide accurate and relevant insights.

·       Prepare and deliver management reports, dashboards, and presentations for different audiences.

·       Maintain direct contact with clients, DGF stations and multiple stakeholders across the supply chain to ensure smooth operations.

·       Demonstrate proactive problem-solving, anticipating potential issues and mitigating risks.

·       Apply and enhance supply chain knowledge to optimize end-to-end processes.

·       Monitor, measure, and improve KPIs through continuous improvement methodologies.
 

Skills / Requirements:

Professionals in industrial engineering, international business, or related fields



* Minimum of 2 years in logistics processes


* Extensive knowledge of cargo transportation and the logistics industry


* Fluent communication in English (verbal and written), (B2 – C1)


* Excellent proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).


* Customer service and communication skills.


* Teamwork and autonomy


* Employees who have been in the organization for 12 months or in their current role


* Employees that are not in transition projects