Senior Services Manager

Senior Services Manager  

Ravensthorpe, Mirfield & Batley, West Yorkshire

Permanent, Full Time (37.5 hpw) 

Salary £28,174 to £30,804 per annum

On call shift payment of £14.30 per session

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Home, a place where you belong 

At Home Group, we’re proud to be ranked among the UK’s Top 10 Best Workplaces for Wellbeing, we put people first.

Lead with purpose across Queen Street (7 beds), Calder House (6 beds) and Batley (Housing Management only - 8 beds), where you’ll inspire teams, support residents to thrive, and be welcomed by colleagues who make you feel at home (with brilliant cooking often on the table!).

This is more than a job, it’s your chance to make a real difference and grow as a leader in a workplace that truly care

What’s in it for you? 


* 34 days leave, pro-rated (including bank holidays and a “me day”) 


* Paid time off for volunteering 


* Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) 


* Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies 


* Career path with development and an excellent training package 


* Excellent benefits and rewards including supermarket discounts and travel expenses 

Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing 

Typical day as a Senior Client Service Manager 


* Lead, coach, and inspire your team to deliver person-centred services, measured through KPIs, surveys, and performance outcomes.


* Act as Safeguarding Lead, ensuring customer safety, wellbeing, and compliance with safeguarding standards.


* Oversee health and safety checks, risk assessments, and accurate service records.


* Manage contracts, budgets, and KPIs while building strong relationships with stakeholders and commissioners.


* Balance operational delivery with flexibility, managing your diary, adapting hours to customer needs, and providing paid on-call cover.


* Use technology confidently for planning, training, record-keeping, and team collaboration.

You’ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK! 

You have  


* Strong people skills to motivate, support growth, and challenge behaviours that don’t align with organisational values.


* A deep understanding of customer circumstances and a passion for advocacy.


* Experience of managing supported or care environments; experience in housing management is desirable


* Experience in people management, including managing multiple services and/or managers.


* A vehicle insured for business use (mileage reimbursed).


* You’ll need an Enhanced DBS check done and we pay for that.  

 

A place where you belong

Great things happen when we can be ourselves at work...