Director of Engineering Support

Purpose

The Director of Engineering Support plays a critical role in bridging technical subject matter expertise with enterprise-level digital transformation.

This position ensures Inframark's water and wastewater operations are not only reliable and compliant but also optimized, future-ready, and recognized as industry-leading by clients and peers.

Key Responsibilities


* Support the execution of Inframark's digital operations roadmap by integrating data-driven decision-making, predictive analytics, and automation across water and wastewater facilities.


* Serve as the senior technical expert in wastewater treatment process optimization, regulatory compliance strategies, and capital planning implications.


* Translate operational needs into scalable, technology-enabled solutions that improve performance, reduce risk, and enhance client satisfaction.


* Oversee the development and continuous refinement of Process Control Management Plans (PCMPs), leveraging advanced statistical modeling and AI-assisted decision frameworks.


* Lead root cause analysis and performance improvement programs to ensure proactive problem-solving and rapid recovery from process upsets.


* Champion best-in-class operations through the creation and enforcement of enterprise standards, SOPs, and operator training programs.


* Expand the deployment of real-time dashboards, remote monitoring, and automated alerts to empower operators and leadership with actionable insights.


* Identify and cultivate partnerships with technology vendors, integrators, and engineering teams to pilot and scale emerging digital tools that support operational outcomes.


* Represent Inframark with clients, regulators, and industry organizations as a recognized leader in both process expertise and digital innovation.


* Build strong partnerships with Operations, Engineering, IT, and Business Development to align initiatives with corporate growth objectives.


* Provide thought leadership through industry presentations, publications, and strategic partnerships.

Qualifications


* Bachelor's or Master's degree in Engineering, Environmental Science, or related field


* 10+ years of experience in water/wastewater operations, engineering, or digital transformation


* Proven leadership in process optimization and regulatory compliance


* Strong understanding of data analytics, automation technologies, and digital tools


* Excellent communication and stakeholder engagement skills

Physical Demands:

Must be able to frequently lift 50-60 pounds, load/unload and move large equipment and tools, access confined spaces, and continuously walk, climb stairs, and use ladders.

Travel Requirements:

Frequent travel required (80%).

Other Duties

This job description is not intended to be all-inclusive.

The employee will perform other reasonably related duties as assigned.Inframark is an Equal Opportunity Employer.

All qualified applicants will recei...