Housing Manager

Housing Manager 

Oxford

12 month contract, Full time (37.5 hpw)

Salary £32,000 pa to £38,000 pa (depending on skills and experience) plus great benefits including Health Cash Plan 

We can't sponsor you due to certificate limits.

We review this regularly

Home, a place where you belong 

Join us as a Housing Manager at Home Group, in our awesome housing team in Oxford.

You?ll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised.  You?ll provide first class customer service, delivering our customer promise every day! 

Typical day as a Housing Manager 


* Through visibility, engagement with customers and proactivity on our estates, you?ll really get to get to know our communities.?? 


* You?ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). 


* Through visibility, engagement with customers and proactivity on our estates, you?ll really get to get to know our communities.

This will help us to improve our local neighbourhoods.   


* Managing anti-social behaviour is a core aspect of this role, requiring a proactive approach to identifying and addressing issues as they arise.

The postholder will respond effectively to customer queries and complaints, working to promote safe, inclusive, and well-maintained communities. 


* Managing our voids process including liaising with local authorities. 


* Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.   

Fancy going home each day knowing that you have helped change our customers lives for the better? You?ll do that here, working for one of the Top Ten Great Places to Work in the UK! 

 About You   


* You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too plus you have, or are willing to work towards Chartered Institute of Housing Level 3


* Demonstrable experience in effectively managing anti-social behaviour cases, with a proven ability to resolve complex issues and support community safety.


* Super organised and methodical in your approach, you?re also a proactive self-starter with a ?can do? positive attitude.


* Passionate about delivering excellent customer service and have a genuine desire to help your customers.  


* This job can challenge, especially when we?re dealing with complaints but your resilience will help you through.  


* Confident working with external partners and stakeholders such as local authorities, MP?s etc.  

Our team  

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

You?ll joi...