Account Management Managing Director, Employer & Employer Coalitions

The Account Management Managing Director, Employer & Employer Coalitions will own a portfolio of PBM employer clients and employer-led coalitions and lead a team responsible for the development and execution of the broader account management strategy.

This leader drives client satisfaction and retention through near- and long-term strategies for effective client management.

Serves as executive-level representation during client escalations, finalist presentations, and strategic engagements, and acts as executive sponsor on high-profile accounts to provide direct visibility into client health for senior leadership.

Cultivates and sustains strategic relationships with executive-level client stakeholders to ensure alignment with business objectives and foster long-term partnership.

Drives strategic and organizational alignment by serving as the voice of the customer.

Influences enterprise-wide strategy through client insights, market trends, and partnership with senior leadership across business units to ensure successful delivery of services, implementation of products, and execution of industry initiatives to meet portfolio needs.

Accountable for overall client retention, satisfaction, and growth within the assigned portfolio.

Applies financial acumen, including understanding of pricing strategies, performance guarantees, and leveraging data-driven insights and analytics to inform client strategy.

ESSENTIAL FUNCTIONS


* Partner closely with PBM New Sales, Consulting Relations, and Commercial Account Management leadership to develop and execute strategies that drive client loyalty, retention, and growth.

Lead resolution of global issues and facilitate change to support strategic objectives.


* Collaborate with cross-functional senior leaders and the PBM Chief Medical Officer to ensure clinical strategies and solutions are aligned with client needs and enterprise capabilities.

Ensure delivery against SLAs, performance guarantees, and key metrics.

Partner with Client Services senior leadership to oversee successful implementation of new clients, products, and initiatives.


* Provide strategic oversight to Client Service Team (CST) Directors and their teams to ensure consistent follow-through on client satisfaction, operational efficiency, and cross-functional alignment.


* Builds and executes talent strategies that support succession planning, leadership development, and organizational resilience.

QUALIFICATIONS


* Bachelor's degree in business administration or related field preferred; master's degree desired.


* 12+ years of progressive experience in account management, sales, and client relationship leadership, with at least 10 years in a people leadership capacity.

Proven success in managing complex client portfolios and implementations, leading cross-functional teams, and driving strategic initiatives.


* Exceptional communication, presentation, and executive presence.

Demonstrated ability to lead through influ...