Advantix: Deployment & Activation Manager

Job Summary:

The Program Manager of Deployments & Activations will oversee all connectivity opportunities involving 25 units and over.

This role is responsible for managing the deployment and activation of SIMs, ensuring a seamless customer experience, and maintaining up-to-date knowledge of the portal, roadmap, and features/enhancements as they are released.

The Program Manager will also be responsible for making updates to the portal how-to guide.

The Deployment & Activation Program Manager provides strategic oversight of high-value connectivity programs and planned activations, driving operational excellence across all deployment and activation activities.

This senior leader is accountable for end-to-end customer activation journey overseeing SIM deployments, championing customer experience, ensuring seamless activations and aligning activation performance with business objectives.

The Program Manager partners closely with executive leadership, cross-functional teams, and key clients to deliver scalable solutions, implement best practices, and support organizational growth.

Additionally, this role ensures timely dissemination and continuous enhancement of portal resources, including guides and feature release communications, to optimize both internal and client-facing processes.

Key Responsibilities:

Program Management:


* Manage the deployment and activation of SIMs for all substantial connectivity opportunities, ensuring timely and efficient activations based on contracted schedules and activation forecasts


* Serve as the primary operational and technical point of contact for customers, related to their SIM activations and forecast, building and maintaining strong relationships throughout the activation process


* Maintain forecasted and actual SIM activations per account and look for opportunities to activate more than forecasted, when applicable


* Develop long-term, scalable program management methods and strategies


* Oversee and improve forecasting accuracy, aiming for high alignment between forecasted and actual activations.


* Drive process improvements, including documentation, portal enhancements, and scalable management methods.


* Collaborate with internal teams to ensure smooth handoffs and address operational challenges.


* Utilize Salesforce and customer portals to track progress, analyze data, and report on key performance metrics.


* Develop and implement performance metrics (critical to bonus structure) tied to operational targets such as forecast accuracy, reduction in activation issues, increased application volume, and improved time to activation.

Customer Engagement:


* Serve as the primary point of contact for all activating accounts regarding SIM deployments and activations


* Establish and maintain a regular communication cadence with customers and partners to track activation progress and address any challenges related to deployments & activations


* Proactivel...