Trade & Working Capital - Specialty Product Associate II

Do you have an eye for details; analyze, assess and determine key issues within the context of trade business products? If yes, this is the team for you.

As a Trade & Working Capital - Specialty Product Associate II within the Trade & Working Capital Operations team at JPMorganChase, you will have the opportunity to manage key operational activities and promote efficiency in our processes.

With your comprehensive knowledge and strong decision-making capabilities, you will play a crucial role in improving our service quality and process improvement initiatives.

You will support managers in leading efficiency into the process model by bringing in the best practices after a detailed analysis of process.

Job Responsibilities


* Process transaction Standby letter of credit/Bank Guarantees - issuance, amendments & payments including compliance screening for the relevant documents.


* Ensure accountability that the unit complies with the JPMC risk & control policies and processes.

Training/Mentoring the team periodically to upskill the team's knowledge.

Accountable for integrity of process, operations and associated results.


* Analyze the processes and identify improvement areas and suggest/execute the action plan to improve the efficiency and turnaround time.


* Think through problems, manage the crisis situations through proper escalation matrix and motivate team.


* Develops and exercises business plan, internal procedures and demonstrates an ability to lead projects, offer innovative solutions and cost efficiency opportunities.


* Support a wide range of stakeholders (Product, sales, client service, partner site and Tech support).


* Build the effective relationships with management and internal stakeholders, also should have ability to influence them where necessary.


* Monitor KPI/KRI on daily/weekly basis and recommend through process change wherever necessary for improvement.


* Escalate the Risk/Concern items through proper escalation Matrix and drive for resolution .


* Monitor the Daily/Weekly/monthly activities are performed as excepted, monitor the queue through various dashboard to assign the task and get it completed within agreed timeline.

Required Qualifications, Capabilities and Skills


* Minimum of 12 years of Trade experience required.


* Strong business knowledge on Trade products, processes and system knowledge.


* Excellent Customer Service Skills to handhold irate clients or internal stakeholders.


* Excellent attention to detail, and an ability to know when a deep dive approach is appropriate.


* Ability to partner with demanding stakeholders, managing their expectations while developing strong working relationships with them.


* Understanding of operational risks and related controls, audit and internal control framework.

Preferred Qualifications, Capabilities and Skills


* Certificate for Documentary Credit Specialists (CDCS) and Certificate for Specia...