Customer Quality Manager - Optical Solutions

Molex possesses a rich heritage in the optical industry.

We provide the highest performing and field-proven wavelength management solutions from components, modules to integrated line-cards.

Our team is dedicated to continuous innovation in passive component function integration, miniaturization, and manufacturing automation.

We provide cutting edge technology with a comprehensive optical, mechanical, electrical and software integration capabilities enable us to serve the needs of high-density, high-bandwidth, and flexible optical networks.

We serve large, global clients in telecom and datacom industries in providing next generation optical modules to support the growing need for data and communications.

We are looking for a Customer Quality Manager that will have the primary responsibility to lead Customer Complaints and the audit process.

This person will have one direct report.

As the leader, this person will lead the resolution of all Optical customer quality complaints.

This person will lead audits, provide final analysis and documentation and drive customer complaints to resolution.

In the event of serious quality customer defects, this person will partner with internal product teams to contain and improve quality issues.

What You Will Do


* Support leadership with resolution activities for customer quality defects and complaints


* Work with account teams (Sales, Marketing, PLM, PM and AQP) to meet customer quality requirements including product reliability, compliance, safety certification and manufacturing.


* Work with account teams to manage project quality review with customer and mitigate quality risks in design-in activities


* Work with account teams for customers' quality surveys and technology audits


* Provide early involvement and collaboration with R&D, AQP for key design-in projects


* Take the lead for driving NPI complaint investigation


* Work with account teams and quality groups to handle quality complaints and RMAs from key customers


* Facilitate training, share best practices/ lessons learned to understand key customers' needs

Who You Are (Basic Qualifications)


* Bachelor's Degree in Engineering discipline or Engineering Management discipline


* Experience working in quality leadership/management


* Experience leading audit


* Experience with optical components


* Experience in monitoring quality for optical products


* Experience in maintaining Quality System


* Experience with Telcordia, IPC or ISO standards

What Will Put You Ahead


* Experience on optical transceivers, receivers or similar telecommunication devices


* Experience with Customer Relationship Management


* Fluent in Mandarin

For this role, we anticipate paying $100,000 - $160,000 per year.

This role is eligible for variable pay, issued as a monetary bonus or in another form.

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