Services Representative

Essential Responsibilities:


* Provide outstanding customer service


* Advise customers on best practice, new services and upgrade opportunities


* Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.


* Perform Preventive, scheduled and unscheduled Maintenance on equipment


* Track Installed Base (serviceable assets)


* Submit Opportunity Detected during his interventions


* Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems...


* Leads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, ...).


* Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.


* Perform basic audits of customer's electrical systems and equipment.


* Document all required information for each site (technical report)


* Get signature from customer for acceptance after the execution of the on-site work


* Provide daily and accurate time and expense for each customer intervention


* Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.


* Develop innovative solutions to more complex technical problems that arise during start-up.


* Research, evaluate, and recommend new products or equipments upgrades that will meet customer needs.


* Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.


* When at customer site, looks for other business opportunities outside current scope of work and lead them to the sales team


* Is in permanent relation with his planner/coordinator for smooth execution of his intervention


* Will escalate to FS technical expert in the countries as needed when unable to solve a technical issue


* Perform other duties as assigned


* Can investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)

Main interactions:

Customers, coordinators, Operations leader, Inside services sales, technical support

Key Success Factors

Regular training to develop competency

Knowledge of overall Schneider Electric offer and serviceable assets to identify cross-BU opportunities

Appropriate tools to be efficient

What qualifications will make you successful for this role?


* Skills Required (can be adapted per technologies used in SE Business Units) :
+ High level of technical knowledge of electronic/electrical component theory.

Knowledge of HVAC systems and applicable application software knowledge is preferred.
+ Must be able to perform duties with general direction, receiving...