Technical Support Expert Power Management System

POSITION SUMMARY:

We are seeking a highly skilled and problem-solving oriented PME Application Engineer with a rigorous approach to join our Global Services LoB.

This critical Level 3 role is responsible for providing expert-level technical support for Power Management Systems (PMS), specifically utilizing EcoStruxure Power Monitoring Expert (PME) or EcoStruxure Power Operation (EPO) within an EcoCare PMS framework.

The expert will serve as the Expert technical escalation point (L3) for complex issues reported by Service Representatives, Certified Partners, Customer Service Hub (CSH), and potentially direct customers.

This role focuses on diagnosing and resolving issues related to PMS software, associated IT infrastructure, power devices, assets like Power Factor Correction (PFC) and active filters, and network connectivity.

The ideal candidate possesses deep knowledge of power quality, IT networks, databases, and various communication protocols, and is driven to ensure efficient and effective resolution of customer site issues, ultimately enhancing service quality and customer satisfaction for Schneider Electric.

If you're openminded and your mindset is oriented to help others, you'll be welcome!

Responsibilities:

Technical Troubleshooting and Support:


* Provide expert technical support and guidance on Power Management Systems (PME/EPO) and energy efficiency to Service Representatives, CSH, and customers.


* Diagnose and resolve complex technical issues related to:



* PMS software and associated server/client environments, including installation, configuration, and upgrade challenges.


* Power devices such as power meters, gateways, and other connected equipment.


* Electrical assets like Power Factor Correction (PFC) units and active filters.


* Network connectivity issues impacting PMS functionality.

Conduct remote troubleshooting and provide on-site support when necessary.

Analyze system data, logs, and configurations to identify root causes of failures and performance issues within PMS.

Provide clear, concise technical guidance and recommendations to resolve customer issues effectively.

Apply in-depth knowledge of power quality phenomena including Power Factor, Voltage Dips, Sags, Swells, and harmonics to troubleshoot and resolve related issues.

Service Execution & Quality Improvement:


* Lead technical activities related to service execution for PMS solutions, ensuring adherence to best practices and high-quality standards.


* Contribute to the implementation and optimization of PMS solutions at customer sites.


* Develop and implement procedures for improving overall service quality and efficiency within the PMS domain.


* Participate in the development and testing of new service tools and technologies relevant to PMS.


* Contribute to the creation and maintenance of essential technical documentation, including instruction sheets, guides, and troubleshooting procedures spec...