Laundry Supervisor - Housekeeping - InterContinental® Dubai Festival City

Do you see yourself as a Laundry Supervisor for InterContinental Hotel®  Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

       

A little taste of your day-to-day


* Oversees the implementation of linen room standards and procedures.


* Opens and closes the shift and ensures effective shift hand over.


* Distributes and collects keys.


* Manages all incoming and outgoing calls to Linen Department


* Solves employee grievances.


* Directs task allocations and changes according to volume and peak periods.


* Performs quality inspections.


* Liaises with Housekeeping for guest and hotel requirements. 


* Ensures staff uniforms and hotel linen are processed and delivered in a timely manner.


* Ensures consistency within the department.


* Completes stock-takes as required.


* Conducts shift briefings to ensure hotel activities and operational requirements are known. 


* Leads employee engagement activities. 


* Recommended changes to these standards and training needs on an ongoing basis


* Maintain a current and thorough knowledge of all laundry systems.


* Management of all incoming and outgoing calls to Laundry Department


* Make sure the room linen is in good shape and spotless.


* Solve employee grievances.


* Perform quality inspections.


* Prioritize VIP or difficult guests. 


* Ensure laundry valet is processed and delivered in a timely manner.
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