Agentic Commerce - Senior Associate

The Commerce Payments organization is a motivated, forward-thinking team with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow.

We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence.

We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Senior Associate, Data Analyst and Competitive Insights lead within the Commerce Payments organization, you will be responsible for the research and analysis to inform the development of agentic commerce strategy and roadmap at Chase.

We're looking for someone who is customer obsessed, has a strong passion to lead "start-up" efforts in large companies, and a desire to be on the forefront of digital payments and technology.

As a leader on this new team, you will be responsible for the full product development lifecycle, defining and shipping a product end-to-end to 70m+ Chase consumers.

Job responsibilities:


* Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies.


* Create simple, intuitive product experiences for complex data insights and workflows to help customers understand a proposed solution


* Work closely with the analytics team to track and curate actionable reports/metrics


* Work with Product Owners and other stakeholders to convert the business needs, initiatives into user stories and process flows for the development team and other stakeholders


* Work closely with developers and testers to ensure the team correctly translates requirements into working technical designs, test plans and scripts to serve customer needs


* Conduct pre-release reviews which could include regression testing and Quality assurance to certify the release as production ready

Required qualifications, capabilities, and skills


* 3+ years of experience in product management, financial services, and digital


* Passion for understanding customer needs and demonstrated ability to build digital products


* Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution


* Proven success in collaborating, influencing, and guiding decisions with multiple stakeholders, including team members across product, technology, and design


* Strong understanding of product development using Agile / Scrum


* Bachelor's degree or equivalent work experience

Preferred qualifications, capabilities, and skills


* Experience in online payments including wallets and digital payment journeys


* Knowledge of Application Programming Interfaces and engineering practices

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

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