Vendor Account Manager

What will your job look like?

The Vendor Account Manager has ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an assigned geographic area.

The Vendor Account Manager owns the day-to-day interaction with the vendors, acting as an Account Manager to build and sustain strong working relationships with cross functional departments and assigned Providers.

The Vendor Account Manager also acts as the single point of contact for vendor escalations and ensures appropriate resolution.

This role is key to the success of a successful relationship with our Transportation Providers.

What you’ll do:


* Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education


* Utilize data to develop and deliver performance improvement plans (PIP), and when needed, assess liquidated damages or termination


* Coordinate and conduct provider performance evaluations


* Conduct off boarding for providers not meeting standard expectations


* Serve as the first point of contact for all vendor service requests and escalations


* Own the day to day vendor interaction and satisfaction


* Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines, including random safety audits or observations


* Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements


* Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues


* Demonstrate proficiency by providing effective consultation to TP’s and guidance to internal team members


* Manage and maintain credentialing compliance in accordance with MTM client contracts


* Recognize opportunities to educate TP’s contacts on MTM processes when necessary


* Work with the Transportation Manager to reduce transportation costs


* Build and sustain a strong working partnership with assigned transportation providers


* Assist with/participate/facilitate regular provider town hall meetings


* Handle inbound service requests and ensure that they are properly assigned or addressed


* Liaise with other internal departments as required to resolve vendor’s issues and questions


* Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance


* Meet or exceed assigned KPI’s and business objectives


* Meet all provider compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant Vendors are not performing services for MTM


* Submit provider configuration changes to data management team and partn...