Customer Relations Specialist

 Key Tasks


* Under supervision, administer customer service programs and activities


* Provide support for generally repetitive customer service tasks and activities to provide superior services and enhance customer satisfaction


* Handle basic customer inquiries, orders, service requirements and complaints


* Share information to service standard customer queries


* Perform routine administrative tasks such as research, data processing and validation, and documentation


* Process data and generate standard reports as required


* Follow standard day-to-day customer service procedures and processes

 
  Stakeholders


* Explain facts, practices, policies, etc.

to others within the organization adhering to narrowly defined procedures, standards and guidelines


* Support and interact primarily with colleagues of own team


* Communicate information that requires some explanation or interpretation


* Address task-related issues appropriately to maintain work relationships 

  Management Responsibility


*  Individual contributor without direct responsibility for leading others

 
  Skills

CRM, Operations Management, Quality Control, Budgets, Requirements Analysis, Customer Satisfaction, NPA, Call Centers, Complaints, Sales And Marketing, Account Management, E-Commerce, Persuasion, Adaptability, Effective Listening, Hillebrand Gori Business Knowledge, Business Processes, Stakeholder Management, Feedback
 
 
Qualifications & Key Requirements
 
Education Level

Vocational/Specialized/Technical/Certification
 
Experience Level
less than 2 years

Pay Range- $45,000-52,000k CAD